I Have an Amazing Employee, But….

They generate huge drama…. They are rude to patients …. They don’t get along with team members … They have no interest in learning, growing, changing…. They are negative…. They are always late … Whatever you fill in after the “but” is the...

Is Losing a Patient Always a Bad Thing?

So today I had a cash patient of 7 years walk out. He has not seen the hygienist in 18 months, when he was just under the state requirement of an exam in 12 months. It has been 2.5 years since his last full exam or x-rays. I have only seen him for limited exams in the...